This policy explains how Climbing Resoles operating as we collect, store, use, disclose, maintain and destroy personal information.
We are bound by the Australian Privacy Principles in the Privacy Act 1998 (Cth) as amended (the Act). This policy was last updated 12 March 2014.
Means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Means personal information relating to a person’s racial or ethnic origins, political origins, religion, education, occupation, trade union or other professional or trade association membership, sexual orientation, sexual practices, criminal record; and payment information
How is Information Collected?
We normally collect personal information, including sensitive information, directly from individuals. We may do this by asking the individual to complete a form (e.g. an order form), asking them to respond to a request for information (e.g. Agent Order Form) or in the course of discussions with them.
We may also collect personal information automatically when individuals interact with Us. This may include:
Information collected when an individual visits our website, including information about their web browser, cookies, information about what links are clicked and time spent on the website • Information collected when an individual telephones us, including their telephone number where available by caller ID.
We may also receive personal information about individuals from third parties. We will only do so where this is lawful and fair, and where it is not reasonably practicable for us to acquire that information directly from the individual.
Whose information do We collect?
We do not normally collect personal information about individuals who simply visit our website or make general enquiries by telephone. Individuals are welcome to remain anonymous or use a pseudonym in these circumstances.
We collect personal information and sensitive information about our customers and prospective customers to enable us to deliver services to them and to maintain our relationship with them.
We may collect personal information from other individuals, in which case We will take reasonable steps to ensure they are aware of what information is collected and the purpose of collection.
How is information stored?
We may store personal information and sensitive information We collect about individuals in either soft or hard copy, or both. We take reasonable steps to ensure there is no unauthorised access to or interference with this information while We store it.
We store personal information as regular business records. These may be destroyed when no longer required. Records of transactions are normally kept for seven years.
How do We use personal information?
We only use personal information for the purpose for which it is collected or for related purposes. We only use sensitive information for the purpose for which it is collected or for directly related purposes.
We may use some personal information for direct marketing but We will always provide a simple opt-out mechanism and honour an individual’s request to not receive direct marketing materials from us.
When do We disclose personal information to others?
We will only disclose personal information to others for the purpose for which it is provided or a related purpose (for example, information may be given to a contractor to enable a payment to be processed or an order to be delivered).
We will not normally disclose personal or sensitive information to anyone overseas. If We disclose personal or sensitive information to an overseas recipient We will take reasonable steps to ensure they comply with the Australian Privacy Principles.
We may disclose personal or sensitive information to others where required or authorised by law, for example in response to a court order or police investigation.
How can an individual access or correct personal information We hold about them?
Individuals can request access to the personal information We hold about them by contacting our us on email@example.com. There is no fee for requesting access to personal information but We may choose to charge a reasonable fee to provide access to that information.
We will normally permit an individual to access their personal information, however if for some reason We do not We will explain why We have made that decision. We will normally respond to all requests within 30 days.